Warranty & Complaints

 

WARRANTY

Used2b offers 6 months guarantee on manufacturing defects of the products. The guarantee starts from the invoice date. If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and are covered by this policy. The warranty is given only to manufacturing defects (such as loose seams or stitching, broken elastic etc.) To be eligible for warranty we need: a picture of the article and a copy of your proof of purchase.This warranty does not cover damage caused by accident, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. 

Peeling, fading of the color of the fabric, losing the shine of the fabric and losses of the foil of the fabric are normal characteristics of our fabrics.

Returned items not covered by the guarantee can be picked up at our warehouse free of charge after notification. We can also send the articles back to you after we receive your payment for the cost of the shipment.

COMPLAINTS

We encourage you to notify us of complaints by sending an email to info@used2b.nl If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is possible for EU consumers to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.used2b.nl

RETURNS

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on info@used2b.nl We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

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