Returns and exchanges

Thanks for shopping with us! We want you to be completely satisfied with your purchase. However if you decide to return an item you can do this within 14 days after receiving your order. 


We honor full refunds up to 14 days after the original purchase date. To qualify for a full refund all merchandise returned must be unworn, in original condition, tags intact and in original packaging with purchase receipt. Sale merchandise is eligible for exchange or store credit only. 

To initiate a Return or Exchange, please contact us through My account on

For all Returns and Exchanges please note the following guidelines:

  • Customer is responsible for all shipping costs to return productUsed2b is not responsible for any missing packages or COD
  • When shipping your return, please ensure you use a trackable carrier & request an insurance policy equal to the value of your return
  • The cost of shipping product back will done at the customer’s expense.
  • Send your parcel to: Vasco Fulfilment, Twijnstraweg 15-17, 2941 BW Lekkerkerk, The Netherlands
  • All return and exchange requests must be received within 14 days of purchase.Proof of purchase may be required to validate a return or exchange
  • Once your return is received, we neeed about 3-5 business days for processing and a few dayslater you will receive your refund.



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